Privacy Policy

SSR AI.Today (the "Platform", "we", "us", "our") is operated by Seller Success Room Pty Ltd, a company registered in Australia. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website, software, and related services.

We are committed to handling personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We collect information you provide directly and information generated through your use of the Platform, including:

• Account information: name, email address, password (hashed), and profile details.
• Waitlist submissions: email address and any optional information you provide.
• Payment information: all payments and billing are processed by Stripe Payments, our payment processor and merchant of record for the transaction. Stripe collects your payment details, processes the transaction, and handles invoicing and applicable sales taxes/VAT/GST. We do not store full card details on our servers. See Stripe's Privacy Policy.
• Usage data: log data, device identifiers, browser type, IP address, and interactions with the Platform.
• Cookies and similar technologies as described below.

2. How We Use Your Information

• To provide, operate, and improve the Platform and its AI features.
• To process subscriptions, payments, and customer support requests.
• To send transactional emails, product updates, and (with your consent) marketing communications.
• To detect, prevent, and respond to fraud, abuse, and security incidents.
• To comply with legal and regulatory obligations.

3. Cookies & Analytics

We use cookies and analytics tools to understand how the Platform is used and to improve user experience. You can disable cookies in your browser settings, though some Platform features may not function properly.

4. Third-Party Services

We rely on trusted third-party providers for hosting, analytics, payment processing, email delivery, and AI model infrastructure. These providers process information only on our behalf and under appropriate contractual safeguards.

5. Data Storage & Security

Your data is stored on secure cloud infrastructure with industry-standard encryption in transit and at rest. While we take reasonable steps to protect your data, no method of transmission or storage is 100% secure.

6. Data Retention

We retain personal information only for as long as necessary to provide the Platform, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your account and associated data.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. International Users

SSR AI.Today is operated from Australia. By using the Platform, you consent to the transfer and processing of your information in Australia and other jurisdictions where our service providers operate.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the Platform or email. Continued use of the Platform constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related enquiries, please contact us at support@sellersuccesshub.org.